Privacy Policy

Family Mobile ("we" or "us") are committed to protecting your privacy and we take our responsibilities regarding the security of customer information very seriously. This statement explains how we collect and use information about you through our website and how we protect your privacy.

Family Mobile Service Updates
We will send you our latest news and information regarding Family Mobile, including special offers, promotions, competitions and other information. If you submit your name and email address, we will send this information by email. If you submit your mobile telephone number, we may contact you on that number or by sending you SMS text messages.

You can opt out of the update service at any time by sending an email to unsubscribe@familymobile.co.uk. If you wish to obtain a copy of your personal data which we are processing about you, you can send an email to family@familymobile.co.uk

Site Tracking
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to Family Mobile. This software does not enable us to capture any service information.

Disclosure to Third Parties
We never disclose your personal data to any other person or organisation without your consent unless we have said so in this privacy statement or there is an emergency situation that requires it or we are legally required to do so.
We may pass your personal data on to other companies which are affiliated or associated with Mobile Partners Group to enable us to process your personal data for the purposes identified in this privacy statement.
We may pass your information on to trustworthy third parties that we use for the provision of certain services such as providing site administration or processing enquiries.
We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
We may transfer your personal data to countries outside the European Economic Area which do not have laws or regulations to protect personal data which are equivalent to those in the UK. When we do so, the data will only be processed for the purposes identified in this statement.

Security to Protect your Information
As required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive and enable us to improve the features of this web site. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. You will need cookies active to use most of the features on our website.

Changes to this Privacy Statement
If we decide to change this privacy statement, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.