How to switch
We are delighted you want to join us!
If you want to transfer your existing mobile number across to Family Mobile, you'll find all the information you need on how to do it right here.
If you prefer to get connected even faster, you may prefer to choose a new mobile number from the range that we have available. You would then receive your new SIM card with your chosen number the next working day. You can choose a new number during the sign-up process here.
If you wish to transfer in your current number to Family Mobile, please follow our easy step-by-step guide
1. Request a Porting Authorisation Code (PAC) from your current service provider
To transfer your mobile number from your current mobile service provider, you need to obtain a Porting Authorisation Code (PAC). You must get your PAC code before signing up, as you will be asked to provide the PAC code and mobile number that you wish to transfer during the sign-up process.
You need to contact your current mobile service provider and ask for your PAC code. They will issue your PAC code at their discretion, which they should explain to you when you request your PAC code.
2. Register your PAC code with Family Mobile
Once you have received your PAC code, log onto 'My Account' on www.familymobile.co.uk, using the email address and password that you chose when you registered initially. Go to 'Manage Services' and choose 'Transfer Number'. Then enter the PAC, your mobile number and your current mobile network in the boxes as indicated.
3. You are then ready to activate your new SIM card!
Frequently Asked Questions...
What is a PAC code?
A Porting Authorisation Code (PAC) allows you to transfer your mobile phone number to a new mobile service provider. You can request a PAC code from your current mobile service provider. You cannot transfer your number without a PAC code. Your PAC code will consist of 3 letters and 6 digits. Your PAC code is unique to you and is valid for 30 calendar days. Your PAC code is your key to transferring your mobile number to Family Mobile.
How do I obtain a PAC code?
You need to contact your current mobile service provider to ask for your PAC code. They will issue your PAC code at their discretion, which they should explain to you when you request your PAC code.
What will the PAC code allow me to do?
Your PAC code is unique to you and is valid for 30 calendar days. Your PAC code effectively is your key to transferring your mobile number to your new mobile provider.
What if I already have a mobile phone?
Your current mobile service provider, whether you are on Pay As You Go or on a monthly contract, will issue you with a PAC code if the number is still connected.
Can I transfer any credits from my current mobile provider?
You cannot transfer any credit balance from your current mobile service provider to your new Family Mobile account.
How long does the transfer process take?
Once you have supplied Family Mobile with your PAC code and the mobile number that you wish to transfer, it takes three working days (i.e. excluding weekends and Bank Holidays) to complete the process.
Can I use my mobile phone during these three days?
Yes, you can use your phone. However on the third day you might experience some service outage while the porting is being done.
Which mobile numbers can I transfer?
You can transfer any mobile numbers that you use to make and receive calls and text messages.
Which mobile numbers can I NOT transfer?
Fax and data Numbers
Disconnected numbers
Can I still use the existing services I have on my current network?
Once you have transferred to Family Mobile, the services from your previous mobile provider will cease. However, we offer all the mobile services that you would expect - voice calls, text messaging, 3G, video and picture messaging, voicemail, international calls, and much more. Take a look at details of all our Services.
Will I need a new phone?
All GSM phones purchased recently will operate on the Family Mobile network. If you have previously used a T-Mobile UK SIM card in your phone, it's simply a case of removing your old SIM card and inserting your new SIM card into the handset. If you have used your phone with any other UK GSM network, you may need to contact your previous mobile service provider to request an unlock code, to allow you to use it with your new SIM card. Some 3G handsets are compatible with our service, however we cannot guarantee this. If possible, we recommend that you try a friend's Family Mobile SIM card in your handset before you join us.
What will it cost me to transfer?
We will not charge to transfer your existing mobile number. However, your current mobile service provider may charge you a fee to transfer out your number. They should explain this to you when you request your PAC code. A fee may also be payable in order to unlock your Handset.
Can I transfer my number again in future?
Yes, you can transfer your mobile number as many times as you wish. Remember that we have no commitment period, however we hope they will enjoy our service and great prices so much that you won't want to leave!
Important Information:
- The contract termination notice period is deemed to commence on the date of issue of the PAC, or the date of any previous notice to terminate, whichever is the earlier
- A request from your new mobile service provider to transfer your number represents a notice to terminate your subscription with your current mobile service provider
- Service (and any associated subscription charges) will continue if no transfer request is received by your current mobile service provider, even if you have previously given notice to terminate
- Once your number(s) have been transferred to another mobile service provider, any services that you receive will be discontinued with your current mobile service provider.
- A fee may be payable in order to unlock your Handset.