Customer feedback

We are changing the nature of the UK mobile phone industry with really low prices for mobile calls and text messages. We think that's a fantastic deal for our customers.

However, we want to improve our service to you continually. And the best people to help us do that are our customers.

We really do appreciate your comments and suggestions. Tell us how we're doing - whether it's good or bad - and what we could do to improve things further. That's the only way that we can get better and keep improving our services to you. If you have any comments or suggestions, please send them to us on family@familymobile.co.uk

We take customer feedback very seriously. We will look to act upon your suggestions wherever possible.

If, despite our best efforts, you do have a complaint, then please give it to us straight. Please contact our Customer Services and we will try and resolve your issue as quickly and as fairly as possible. However, should you still have cause for complaint, please see our Code of Practice for what further steps you should take in a complaints procedure.