Customer services
There is a Customer Services agent on hand if you cannot find the answer to your question online.
But first, have you tried our detailed FAQs under our 'Need Help?' service? It's quick and easy, especially as if you are reading this you are already online! It may be a faster way to get an answer to your question.
Click on the appropriate link below if you need help on:
Getting started and signing up
Using your handset
Managing your account
Prices and call charges
Activating and using services
Other customer service questions
Telephone (from your Family Mobile handset): 4532
Telephone (from any other phone): 0800 112 4350
Fax: 0871 9896279
Email: needhelp@familymobile.co.uk
Opening hours:
Monday to Friday: 9.00am-5.00pm