Top-up means adding credit to your account so that you can continue to make calls, send messages and use other services.  

It's easy to top-up your account instantly - anytime and anywhere. Using a debit card, you can make a one-off payment online on 'My Account,' by text, or by calling Customer Services. Best of all, you can set up Automatic Top-up online.

Online Top-up

With online Top-up you can make a one time debit card payment, which will credit your account by any amount between £10 and £100. To make an online top-up, log onto 'My Account' and select 'Top-up.' This will take you to our secure payment area where you can select the amount and enter your debit card details. 

Top-up by Text

Top-up by Text allows you to add to your account anytime, anywhere. To use the Top-up by Text service, you must first pre-register details of a valid debit card details with our secure payment partner. 

Once you have registered a valid debit card on all you need to do is send a text to our short code 4532 and your balance will be credited instantly. 

To do this, log onto 'My Account' and select 'Register for Top-up by Text.'  This will take you to our secure payment registration area.  Once registered, you can start topping-up by entering 'TOP [£] [Password]' and sending this text message to 4532. 

[£] being the amount to top-up and can be any value between £10 and £100. 

[Password] is your password for your account. 

Example: TOP 20 123456

This text will charge £20 to your debit card and credit your account by the same amount, as long as the digits shown by '123456' match your Password. 

Remember to delete the text message after topping-up your account.  This will reduce the risk of fraud in the possible event that your mobile phone was stolen. 

Automatic Top-up

Automatic Top-up ensures that you never run out of credit in the middle of a phone call. This online service will automatically top-up your account, with any amount you have chosen, whenever your balance falls below the minimum threshold of £3. Find out more about Automatic Top-up.

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